One exit away from Luis Armstrong international airport and 3 minutes away from I10.
Parking gratuit sur place
Équipements de base
Heure d'arrivée flexible
Départ avant 00:00
We stayed here because it was near the airport. While Barbara was friendly and the home felt safe, I feel like a motel would have been better value. We spent 15 minutes trying to check in with a broken keypad due to a lack of communication, the home was freezing, the room was sma…
Réponse de Barbara :
Guest went through personal closet items and used sheets that were not supposed to be for their use. Access to the thermostat is always available to adjust temperature. It was never communicated that there was need of extra comforters. A spare key was provided at check in so guest wouldn’t have issues with keypad at time. All of the clean and folded sheets were taken out of the closet and the room was left a mess. The sheets are the same size as the bed. Queen bed. Queen sheets. NO ONE entered the room while they were not there and I feel badly your experience wasn’t well. The room is small, but it is exactly as shown in the listing. Wet towels were left everywhere. On the bathroom sing and on the floors. This guest did not leave space neat. As I work hard to keep you comfortable, I’m sorry your experience wasn’t what you expected but I have never had issues like this with any other guest. I do apologize for the mutual discomfort.
Barbara est un SuperhostLes Superhosts sont des hôtes expérimentés qui bénéficient d'excellentes évaluations et qui s'engagent à offrir d'excellents séjours aux voyageurs.
Taux de réponse : 89%
Délai de réponse : Moins d'une heure
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