Hi Jing Ye.
I was soooo disappointed after I found my room in horrible condition with a note from you "Sorry we have no time to clean room". I end up cleaning room after your visit for over 7.5 hours! You and your guests broke all house rules. I have very clear notes to put decorating pillows and decorating comforter into the closet but yet you did not and use them instead. I had to run to dry cleaners and ask them to do an emergency fast serves for me because I had other guests coming.
ALL 3 Beds was in awful condition, bathroom completely trashed and food was everywhere. I was so close to report you to Airbnb but when I heard on the radio that it was shooting in Toronto where you was driving too, I instead I send to you my prayers and a warm message asking if you and kids was ok.
In regard to not having time to fix room I think that if your kids went to bed at normal kids time and not after midnight as they was screaming and jumping for hours on my beds. None of us upstairs could get any sleep even my son's bedroom which is far away was useless. My son came out at midnight asking me if he can came down and ask you to keep kids a bit quite and I told him "don't worry they will be a sleep soon". None of other Host would ever tolerate this kind of behavior!
I thought you ask me for playground for kids when you arrived and I gave you address of an amazing playground right around the corner of my house. Well, I guess my room become a playground instead.
In last I want you to know that I had 8 people sleeping in this room and they was so happy and thankful to me, not sure how you count only 4 people when you say there is 2 big beds already in the room and couch that at list gives opportunity to sleep 2+2 people on the beds and 2 on the couch plus I have queen size air mattress that I set up by request only, that would add 2 more people.
And in last it is NOT a basement! Basement has zero windows and this room has 4 large windows! The house is split level, maybe they do not have that kind of houses in New York city, but they have a lot in Buffalo due to being built on the hills.
Guest Suite it is a very large Master bedroom that has also full size refrigerator. My full dinning room plus living room plus kitchen all combined iis the same size as 1 Guest Suite. Like I said in my listing it is Entire Lower Level of my House. In the end of the day if you would rent Hotel in Buffalo in the summer for 6 people it will cost you $350+hotel tax= Over $430 plus. Huge saving for you to complain plus you took everything from refrigerator even Ice Cubes! I try to put some food in refrigerator for people who arrive very late but no one ever took EVERYTHING with them...WOW! So factor your breakfast and more into your cost and tell me if it was even worth it for me to have you over, not getting any sleep at all , cleaning for 7.5 hours after you left and restocking the fridge with food and drinks.
I have to say after guests like you I want just pull back and stop being so providing to Airbnb guests but I keep reminding myself that others are not like you and one bad apple should not spoil whole bunch of great guests who are thankful and beyond! It was your first time using Airbnb so perhaps after using few times you will learn that you had a great deal at my place. I wish you all the best Jing Ye.