Ms. Dean, it is very unfortunate that you totally disregarded all our house rules regarding guests, parties, check out time etc. What's even more discouraging is that you are an owner operator of your own cleaning business, yet you and your guests took no solace in making sure our pride of ownership and well being of our home was maintained. Our rating of you as a guest is a zero. We will not do business with you or anyone associated with you ever again. Hosting this guest ended as an extremely disappointing AirBnB experience. We came home to our guest not vacated on time- Michelle and another guest were finishing up gathering their things. Michelle specifically booked for just ONE person—herself. Upon arrival, we did a walkthrough and observed the following: our empty garbage can was overflowing with trash, there were graduation party balloons on our front porch, several outside lighting and landscaping fixtures in our backyard were broken, broken latex balloons and cigarette butts were everywhere (listing explicitly says no smoking, parties, or events allowed on premises), our outdoor floodlight was left on, our water hose was used on our swingset to create a water slide, which severely damaged our grass, a heater and fan grabbed from restricted area in our basement were brought to our green room and left on, TVs were left on, restricted access drawers and closets sealed with tape had been opened, each bedroom in our home and been slept in and towels had been used for each room, our linen closet door was broken off the hinges, toothpaste and toiletries were left in each of the bathrooms, along with overflowing trashcans, drinks and food were left beneath beds and couches, our ironing board was left upside down, bluetooth speakers were moved around our home, left plugged in and tipped over, SEVERAL belongings, including shoes, clothing, and party drink dispensers, paper streamers, and a graduation trifold were left in our front room, and a sheet cake was left half eaten on our kitchen table—crumbs everywhere. Our garbage disposal had something broken in it, and dirty dishes and towels were left all over the inside and outside of our home. Additionally, our WiFi password was changed and we no longer have access to our internet nor Netflix or anything else associated with our network. Our cable is also disconnected.
Michelle and her mother returned to our home about an hour and a half after leaving, stating that they’d forgotten some belongings. We showed them the belongings and asked explicitly if there were a party, as we described some of the damages. Michelle stated that there were ‘just a few family members over for a gathering’, that she, her mother, and her sister stayed in our home, and that she broke the linen closet door off the hinges. She acted surprised about all other claims. After checking in with neighbors across the street—we were told that there was a large party that included several small children, and that the guests washed multiple cars in our driveway.
Private Guest Feedback
In addition to all of the rules that were broken and all of the damages to our property, you admitted that you broke our linen closet door, had a gathering, and had at least your mother and sister stay in our home, although from the damages and destruction left behind, as well as eyewitness testimony from neighbors, there were several people here for a graduation party for your nephew. Because our home is well kept, and reasonably priced, it’s unfortunate that you were not truthful about your stay. Because of the damages caused during your stay—we will be filing through AirBnB for payment for damages as well as the cost of 2 additional guests per night.
Cleanliness (1-5 stars)
Communication (1-5 stars)
Observance of House Rules (1-5 stars)
Would you recommend this guest? (No; Yes)
For Damages/Missing Items Claim:
“Add a note for Michelle
Let them know which item(s) was damaged or missing, and any other helpful details about the item(s).”
In addition to all of the rules that were broken and all of the damages to our property, you admitted that you broke our linen closet door, had a gathering, and had at least your mother and sister stay in our home, although from the damages and destruction left behind, as well as eyewitness testimony from neighbors, there were several people here for a graduation party for your nephew. Because of the damages caused during your stay—we will be filing through AirBnB for the amount of a replacement screen door as well as replacement linen closet door.
There was food, drinks, and several spills left behind in our basement, beneath beds and couches, as well as balloons and streamers left behind, although our listing and our home manual explicitly list NO PARTIES OR EVENTS. Per your own admission, it is also clear that you had more guests stay than the one you paid for. We will also be filing for those additional guest costs. It is also clear that you and/or your unregistered guests were in areas, drawers, closets, and rooms that were listed as off limits and sealed with blue tape. We found several items misplaced and an excessive amount of dirtied and wet linens shoved in closets that were sealed.