It's certainly disheartening to read that a guest's experience was not a happy one. That is NEVER our intention. Suffice to say that there are two sides to each situation and I invite anyone to read the rest of the reviews and come to their own conclusion. Nor will I attack anyone personally as the guest has because there is nothing to gain from that. This guest started out by asking for a discount even though one was made and "he just did not see it right away" then he made a special request to bring their baby even though it clearly states on the listing it was adults only. Regretfully, we made an exception. The one towel per person were "sets" of towels, not individual towels as he intimates. A set being a bath towel, hand towel and face cloth. There were two sets and when he asked for another, I asked him how many sets did he need and brought them up that night. Its shocking to read this now. He asked if I could provide a high chair when he knew this listing was not for young children and we made an exception for a infant. Extra roll of toilet paper was under the bath cabinet if he would have looked. There was dishwashing liquid in the kitchen and hand washing liquid AND bar soap in the bathroom. They were NOT filled with the same item to skimp on costs. There were small kitchen hand towels to wipe the counters instead of new sponges. I could go on and on. I actually put together an extra care package (3rd roll of toilet paper, more bar soaps, a new sponge and left it at the front entrance for him the very next morning after he asked) and I politely asked him if there was anything else he needed to please let me know. Not a word. When he left he "thanked me for everything".
It's the last thing a host wants to do is for the guest to leave disgruntled. It's also quite another thing to be accused of "not being friendly", "skimping", and I am also described as "not a stellar human being". It will serve no purpose for me to respond in the same manner. That was simply unfair and unkind and I refuse to respond in kind. As a host you will encounter people that simply cannot be pleased no matter how hard you try. I am happy to take constructive criticism to make the guest's stay pleasant and comfortable but refuse to be publicly chastised for things that are simply untrue.