Modern apartment in the centre of Kazanlak, the capital of the Valley of Roses and Thracian Kings.
Internet sans fil
Parking gratuit sur place
Espace de travail pour ordinateur portable
1 lit king size
1 lit king size
Départ avant 11:00
Is newly decorated house, the house is very beautiful, clean and spacious. First day send us rose perfume, the second day send us rose flowers. Very polite. But because it is newly decorated house, so the smell of formaldehyde.
Réponse de Denis :
When Jie Cao made an inquiry, he stated that two persons shall be staying at the apartment. He haggled for a price, and a special price for two persons for the use of the apartment was given to him because of a long stay. When they arrived to the apartment, they turned out to be more people than they were booked for. They tried hard to convince that this was due to their very poor english and tried to get a direct price, which we refused. When they realized they cannot get it their way they made up a story that the place had a smell of formaldehyde. They were rude and cynical and we asked they to leave the property and called Airbnb for their assistance. As we realized that the story was because of a possible refund request, so I called the local health authorities who inspected the premises and informed Airbnb about that and that no refund will be given. Jie and his party asked to return to the flat and never ever again complained of any smell. The place is immaculately clean, new and fresh always and we were truly offended to deal with dishonesty. There were other guests and never ever we had a complaint for a smell of something. I only accepted to accommodate them back because of loyalty to Airbnb. The experience with Jie was the only unfortunate one ever, and I am saddened that his rating spoiled our 5/5 reviews so far. Well, Airbnb were very supportive in the matter of handling of these guests. Please read the other reviews to get the true picture.
I am a photographer. I like to travel, see new places and meet new people.
Langues : English, Русский
Taux de réponse : 80%
Délai de réponse : Moins d'une heure
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